How can we help?

Get in touch with us using your preferred method and we’ll take every step to help fix whatever’s keeping you up at night.

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Find your answer quickly below

What are the shipping costs?

Enjoy free shipping and returns on every order! 🚚💫

Will I receive a confirmation when my order is shipped?

You'll receive your order confirmation within an hour. If anything seems off, our friendly customer service team is here to help—don't hesitate to reach out! 😊📩

What is your delivery time?

Orders placed by 11:59 PM will arrive within 1–3 working days, unless specified otherwise. 📦

What if my product is not delivered on time?

If your order takes a little longer, we kindly ask for your patience—delivery services may be experiencing high demand. Feel free to contact us, and we’ll happily check the status for you! 😁📦

How long is the warranty?

Warranty durations depend on the product and can be found on its specific product page. If your item arrives defective, please send photos to support@cloudpillo.co.uk. We’ll arrange a free return and ensure you receive a replacement promptly. 🛠️✨

What does your satisfaction guarantee mean?

Not completely satisfied? Reach out to us at support@cloudpillo.nl or call +44 330 818 2539. We’ll gladly assist and find a solution for you right away. ✉️😊

Can I cancel an order?

You can cancel your order within one hour of placing it to ensure we can process the cancellation. Simply contact our customer service team, and they’ll take care of it for you! 😊

How can I return an order?

If you’re not fully satisfied, we’d love to understand the reason for your return. Reach out to us via email at support@cloudpillo.co.uk or call +44 330 818 2539. For more details, visit our returns page. 😁

Where can I file a complaint?

If you have any complaints about our products or services, please email us at support@cloudpillo.co.uk. We’re committed to resolving issues and will respond within 14 days of receiving your complaint. 💬📩

What does "legal warranty" mean?

All purchases from us come with a legal warranty, ensuring products meet reasonable consumer expectations. The warranty terms detailed on our website refer to our own factory warranty for added assurance. 🛠️✨

Are your reviews genuine?

We partner with Trustpilot to gather customer reviews. After placing an order with Cloudpillo, you'll receive an invitation from Trustpilot to share your feedback. Trustpilot ensures authenticity by verifying the email address against your order details. Learn more about their review policy here. 📝✨

Ordering and Payment

At Cloudpillo, you can pay using Klarna, Visa, PayPal, American Express, or Mastercard. You can also apply a discount code or gift card during checkout for additional savings.

Delivery and Shipping

We ship our packages using trusted carriers, including Royal Mail, Evri, Yodel, and XDP, delivering exclusively within the United Kingdom. Shipping is always free, regardless of your order size.

Returns

You have 100 days from the date of purchase to return or exchange a product, as long as it remains unopened. The return period begins on the day you receive your item.

Track Your Order

Track your order status, including shipping details and the expected delivery date, to stay informed every step of the way.

Do you have another question?

Reach out to our Dream Team, and we’ll respond with an answer as quickly as possible!